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Touchpoints key for happy travelers, airline exec says
Speaking at the recent Skift Aviation Forum in Dallas, United Airlines’ Executive Vice President and Chief Customer Officer Linda Jojo highlighted the value of having key touchpoints with travelers.  Specifically, she said her airline is continuing to greet each passenger at the end of the jetbridge, offering some kind of welcome token, even…
The next stop: Austin, Texas to the Caribbean?
With Caribbean destinations fully open for business now that the peak of COVID-19 is in the rear view, looking to the future, including exploring new markets, is key. Among the low-hanging fruit is the state of Texas, which tends to buck national economic and resiliency trends and has traditionally delivered strong…
Barbados tourism minister cruises into action
Barbados’ newly installed Minister of Tourism and International Transport Ian Gooding-Edghill has hit the ground running. After participating in World Travel Market 2022 in London last week, Gooding-Edghill engaged with cruise industry partners as he and other Barbados stakeholders met with representatives from Royal Caribbean Group and the Florida-Caribbean Cruise Association (FCCA) in Miami and had much to share about the island’s plans and…
Life needs the Caribbean
During the peak of the COVID-19 pandemic, Caribbean tourism industry stakeholders were often reminded of the resilience of the sector and were encouraged of the value of a Caribbean tourism vacation. Frank Comito, then-CEO and Director General of the Caribbean Hotel & Tourism Association (CHTA), rallied the region with the reassurance that “as the world looks…

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